SHIPPING / POSTAGE
We ship our products to Australian locations only. In most cases your order will be packed and dispatched the following business day after receiving your order.
All deliveries will be sent via Express Post Australia Post unless otherwise specified. Postage Rates are as follows:
Australia - $10.00 Express Post
Once your order has been placed, no changes, cancellations or combing orders can be made.
To ensure you have a pleasant shopping experience at The Style Insider we have a 14 day returns policy for Australian customers.
If you wish to return a full price item please email firstname.lastname@example.org to obtain a Returns Authority number. Please include your order number, item(s) to be returned and reason for return. Once you have received a Returns Authority number please send your goods back to our below returns address, ensuring you complete the enclosed returns form.
If you are returning an item for another size, should this size not be available The Style Insider will happily provide a refund to your nominated bank account.
Returns must be received in original condition – unworn, unwashed, with all tags attached.
Items purchased during a promotional sale period or using a discount coupon are NOT able to be returned for an exchange or refund. Items not received in their original condition will be returned immediately to the customer. Please take care when trying on your garments as we do not except retuned items with any stains, make up, tanning or deodorant marks. The Style Insider reserves the right to reject a return if it is not in its original condition.
Furthermore, please note that due to hygiene reasons, swimwear is not eligible for return.
We are unable to credit original shipping costs unless the item is faulty or there was a dispatch error by The Style Insider. Returns are processed within 3 business days of receiving your return.
Returns must be accompanied by your Tax Invoice sent to your nominated email address. If you are unable to locate your Tax Invoice, please ensure that you enclose your name, address, phone number & return details in the parcel. Please also ensure you have completed the enclosed returns form. If we do not receive this information we are unable to process your return. Please note that jewellery in the 'SALE' section are not able to be returned.
All returns are to be sent to the below:
The Style Insider
PO Box 3170
Success WA 6964
LOSS OR DAMAGE DURING POSTAGE
We will take every measure to ensure that your items are delivered safely. ‘The Style Insider’ takes no responsibility for loss or damage caused during transit of the goods.